Our positioning in change management
We work with a wide variety of clients, as change management is a crucial part of a project or transformation. This is why our change management offer is often included into our transformation support proposals, even if a company sometimes requests Akeance Consulting to lead this specific aspect inside a transformation program.
Approach and content
Whether or not it is integrated into a larger program, change management deserves to be carried out as a project in its own right, with its own planning, identified contributors, specific management and adjustments needed during the program progression.
This change management project is built around four activities which are major in any change management program, but their importance and modalities can vary greatly between different programs, corporate cultures or group entities.
Program communication is a major element in change management. Beyond the concrete communication medium (Intranet, face-to-face meeting, etc.), the frequency of information is a key element for success.
The training of teams in the new professions, new operating methods and new tools is major.
A third activity implies to listen to the fears and hopes that the program raises, by setting up dedicated tools and monitoring. The objective is both to reassure and to avoid future disappointments due to a lack of understanding about the program.
Finally, the fourth activity is special, it covers all the information and explanation actions outside the company: with regard to customers, suppliers, and partners.
Obviously, this part is very sensitive, because it puts the company in the position of opening up access to information about its program to all its relations. Of course, the content of the program itself will make this activity more or less relevant.