consulting in organisation : our positioning
Les préoccupations d’organisation concernent quasiment tous les niveaux hiérarchiques de tout type d’entreprise. Nos clients sont autant des responsables de service que des directeurs de back office ou encore des directions générales.
On comprend aisément que ces questions d’organisation puissent concerner autant les grandes entreprises que les ETI mais les PME sont parfois confrontées elles aussi à des questions d’organisation sensibles, notamment dans le cadre d’un fort développement ou, à l’inverse, dans le cadre d’une récession marquée.
consulting in organisation : approach and content
Organizational consultancy missions are of two types: those dealing with the organization chart, in a “top-down” approach, and those dealing with the actual operation, in a “bottom-up” approach.
Organizational chart missions refer both to the organization of the activities into homogeneous poles and / or homogeneous divisions of responsibilities. These missions include the challenge of the management rules and choices of the executives. For instance, the questions raised may include the relevance of centralising certain functions in a holding company, the distribution of a back office by customer portfolio or implementation of a new matrix organization.
These missions sometimes include a strategic dimension when the question arises of subcontracting, relation or pooling certain activities (SSC, EIG). In this case, gains and associated financial costs complete the organization study.
The operational improvement missions are based on an Akeance Consulting method known as the “triptych”. In concrete terms, the activities are described in the form of processes. This first analysis of the activity allows to identify recommendations in terms of control, improvements of processes… It is enhanced with an understanding of the challenges (second part of the triptych) in terms of indicators for physical activities (volumes, number of files, amount of material…) and financial indicators. This second part allows a sizing of the tasks and the processes to be carried out under optimal conditions. A third part, still based on the analysis of the activity in the form of a process consists of identifying quality indicators and monitoring of the activity: duration, frequency, error rate…
Obviously, the client’s request generally focuses more or less on a specific subject. But the triptych approach aims at making the analysis more secured and relatively exhaustive.
consulting in organisation : some convictions
Clients’ organizational concerns are very often multidimensional
Organizational issues raised by a client are often the expression of a strong dissatisfaction without an identified cause behind: “the organization of my back office needs to be reviewed, clients are complaining about it”, “it’s a mess with customer relations” or “there are unacceptable delays in my accounting department”…
From the very first discussions with a client, Akeance Consulting tries to identify the deep-rooted reasons for this dissatisfaction: team size, associated skills, evolution of activities, understanding of the tools and…poor organization.
For this type of mission, it is therefore particularly important to identify the client’s “real” question.